GENERAL CONDITIONS OF SALE
The weddingworldacademy.com website allows its users to acquire various products as well as contract different services in a reliable, safe and comfortable way. In order to provide our users with a comprehensive service in the acquisition and/or contracting processes through this website, users must adhere to and fully accept the terms and conditions established in these General Conditions of Sale, in the event that said users do not agree in whole or in part with the provisions of these General Conditions, they must refrain from acquiring and/or contracting the products and services offered through this website. Given the importance of the foregoing, the fact that the acquisition and/or contracting of products or services through this website implies acceptance of these general conditions is highlighted.
Website. The website available through the domain weddingworldacademy.com.
Product available. Individually, it will refer to all types of goods, as well as all types of services regardless of their nature that are available on the website for purchase, acquisition or contracting even free of charge. When more than one available product is referred to, these will be referred to as "available products".
Product purchased. All types of goods, as well as all types of services regardless of their nature, once they have been purchased, acquired or contracted by the users of the website. Where more than one purchased product is referred to, these will be referred to as "purchased products."
User. Any person independent of their nature who makes use of the website, especially if they buy or acquire, intend to buy or acquire, contract, or intend to contract the products available through the website.
Headline. The owner or holder of the website, which for all legal purposes is WEDDING WORLD ACADEMY and may be contacted through the following means of contact:
Owner's address. For all legal purposes, it will be understood that the owner's domicile is located in Quintana Roo, specifically at:
Seller. Any person who through the website offers goods or products for sale or acquisition, as long as the sale of the products offered is permitted in accordance with the applicable laws in the Mexican territory. Similarly, the term seller will be used to refer to any person who through the website offers any type of services for contracting, as long as said contracting is permitted in accordance with the applicable laws in the Mexican territory.
Purchase order. Document generated on the website that will contain the set of products purchased by the user, and that the seller agrees to deliver and/or carry out.
In the event that the user wishes to consult the terms and conditions that regulate the use of the website, they may do so by entering the following electronic address: weddingworldacademy.com/terminos.
For your part, you can consult our privacy notice at the following electronic address: weddingworldacademy.com/privacy.
II. OF THE USER.
For all legal purposes, it will be considered that the user is a person with the legal capacity to contract and be bound by the terms of this document, in this sense, all users of the website have the obligation to use the website in a responsible and correct manner. , for which the user agrees to:
Buy, acquire or hire the products available legally and in the event that the user becomes aware of any circumstance that could legally affect the activity carried out through the website, he will inform the owner immediately.
Do not make any purchase or acquisition in a simulated or fraudulent manner. In the event that it is verified that the user has carried out any activity of this type, it may be canceled and the corresponding authorities will be notified.
Provide truthful information, when it is required to contract, acquire or buy the available products, even for free.
Likewise, it is reported that these conditions may be modified at any time, for which the user is responsible for consulting the updates made to this document, however, in the event that the user buys, acquires or contracts any Of the products available on the website, those that are published at the time the contracting, acquisition or purchase is requested will be applicable.
III. PURCHASE OR ACQUISITION PROCESS.
Users will be able to buy, acquire and/or contract the products available on the website, for which they must follow the procedures enabled for this, provide the data that is requested and, where appropriate, make the corresponding payment.
Once the user completes the acquisition and/or contracting procedure, they will be able to obtain the purchase order, said document will specify the products acquired, that is, the goods and/or services that have been purchased, acquired and/or contracted by the user. .
The purchase order must include, among other things, the date on which the products will be delivered, the services performed, or the service will begin to be provided to the user. In the event that there is any breach by the seller or the owner, or the purchased product is not available, the user must report it to the owner so that it can take the measures it deems pertinent to satisfy the user's requirements, or in In your case, make the return of the payment that has been received, said reports must be submitted through the following email: email@example.com.
The owner may send the user the purchase order, as well as their invoice, as long as the user has provided the necessary data for it.
In the event that the user considers it pertinent to make a clarification regarding their data or regarding the products purchased, they may do so through the following email: firstname.lastname@example.org.
The user acknowledges and accepts that the products available on the website are not offered directly by WEDDING WORLD ACADEMY, these products are offered through the website by persons registered and authorized by the owner to offer their goods, products and/or services. Therefore, the person obliged to deliver the products, provide the services or carry out the work or activities requested will in any case be the seller, who may be fully identified by the user, and may also obtain their contact information beforehand. to the acquisition, purchase or contracting.
In these cases, the owner only has the role of promoter of the available products and his function is limited to creating a means of promoting and facilitating contact between users of the website and the people who offer their products and/or services.
Unless expressly stated otherwise, neither the seller nor the owner are manufacturers of the products available on the website, therefore, the user must not only consider the information provided on the website, but must also attend to the information, instructions and warnings included in the labeling, manuals and descriptions that accompany the products purchased.
Any activity carried out through the website may be recorded and/or stored by the owner exclusively for the following purposes:
1.- Keep a record of purchase orders and payments made through the website for purposes of quality service and customer service.
2.- Constitute a means of proof of the operations carried out on the website, for any legal matter of its competence or interest.
3.- Improve the services provided through the website, among other things, to make the user interface more friendly, facilitate the acquisition and/or contracting of available products, as well as to make recommendations to the user based on their preferences. .
In any case, the provisions regarding the protection of personal data will be followed, and any doubt or clarification that may be had in relation to this point, or the exercise of the rights established in favor of the user in terms of personal data protection, may be consulted in our privacy notice, which, as mentioned, can be consulted at weddingworldacademy.com/privacy.
IV. PRICES AND METHODS OF PAYMENT.
The prices displayed on the website are the final ones and include taxes, and will be presented in Mexican pesos, unless by legal requirement, a different matter is indicated and applied.
Unless a different issue is promptly indicated, the prices of the available products do not include shipping costs, so the cost of shipping may be added to the total amount if it is managed by the seller, or it may be covered by the user directly in the event that said option is available, in which case, the user will consult the available shipping methods and costs and will freely choose the one that he considers most appropriate to his needs.
In no case will additional products or services be added automatically, the user will only cover the cost of the products purchased, and in the event that any additional charge is made, they must report it to the owner immediately through the following email: email@example.com.
The prices that are shown may be modified at any time by the seller or the owner, however, the changes that are made will not affect in any way the orders, purchases or contracts with respect to which the user has obtained the order of buy.
Payments will be accepted through:
- Credit card
- Wire transfer
Any payment made will be subject to verification, therefore, the purchase order will be generated once the funds (regardless of the means of payment used) are available to the owner or the seller, or, it is verified that the collection has been authorized by the financial institution or payment operator. Neither the seller nor the owner assumes any responsibility for rejections or delays in payment authorizations by financial institutions or payment operating companies. In these cases, the purchases may be canceled unilaterally by the seller or the owner, reimbursing the user the amounts that, if applicable, have been paid; Likewise, in the aforementioned cases, the shipment or delivery of the purchased products may be suspended or delayed without any responsibility for the seller or the owner until the corresponding payments are made.
The user agrees that the charges may be made at the time of requesting the available products, that is, prior to receiving the goods, products or services that he acquires, buys or contracts.
In the cases in which it is appropriate to carry out the physical delivery of the purchased products, these will be carried out within the scope of the following territory: worldwide.
Except for those cases in which there are unforeseen or extraordinary circumstances, or else, derived from the personalization of the purchased products, these will be delivered within the period indicated on the website through the shipping method selected by the user. In any case, the maximum delivery period will be 30 calendar days from the issuance of the purchase order. Similarly, home deliveries will be made on working days.
If for any reason, attributable to the seller or its case to the owner, the delivery date cannot be met, the user will be contacted to inform him of this circumstance and he will be able to choose between continuing with the purchase, establishing a new date for delivery: or, cancel the purchase order with the full refund of the amounts paid.
If it is impossible to deliver the products purchased due to the absence of the user, they may be returned to the seller or, if applicable, to the owner, or sent to the storage centers of the company in charge of the delivery. In these circumstances, this situation must be recorded through a notice placed at the address indicated for delivery, indicating the way in which the purchased products can be sent again to the user, or the place where the user you can pick them up.
In cases in which the user must collect the products purchased in a certain place, and more than 30 days have elapsed since the products purchased are available for delivery, and they were not delivered for reasons beyond the control of the seller or his case. to the owner, it will be understood that the user wishes to withdraw from the purchase order and it will be cancelled. Consequently, the payments received from the user will be returned, except for the additional expenses that the seller or the owner had to make. The maximum term to make this return will be 14 calendar days, from the date on which the relationship is terminated.
In cases of purchase or acquisition of goods, it will be understood that the delivery of the purchased products will be made at the moment in which the user or a third party authorized by him takes material possession of said products, which will be accredited by signing receipt of the order at the address indicated for delivery.
For the purposes of article 2249 of the Federal Civil Code, it will be understood that the sale is made from the issuance of the purchase order, so that from that moment on, the user will obtain ownership of the products purchased, not However, the user will assume responsibility for the care of the products purchased, as well as the risks involved in their possession, use or storage from the moment of delivery.
SAW. USER RIGHTS.
In the cases in which the user acquires the products available through the website, they will be assisted by all the rights that as a consumer have been established in their favor in the laws of the Mexican state, and specifically the following:
a) To know prior to the purchase, and/or contracting, the total amount to be paid for the goods, products or services that are offered through the website.
b) In the cases in which the user acquires goods for human or animal consumption, prior to the purchase, the user will have the right to know the elements, substances or ingredients from which they are made or integrated, as well as: their properties, characteristics , expiration date, net content, drained weight or mass, warnings related to its consumption and conservation.
c) Without prejudice to the provisions of tax legislation, the user will have the right to receive the invoice, receipt or proof of the products purchased, these may be included or attached to the purchase order, and must contain the specific data of the acquisition, purchase, contracting or any operation carried out that has generated a cost for the user.
d) In the cases in which the user acquires imported products, he will have the right to know the origin of the products, the places where it can be repaired, the instructions for its use in Spanish, and the guarantees that may result. applicable.
e) That the information you provide be treated confidentially, therefore, it may not be disseminated or transmitted to other suppliers or vendors outside the transaction, except by legal requirement.
f) To know prior to the conclusion of the transaction, the physical address, telephone number and other information necessary to present claims or request clarifications from the seller and the owner.
g) In the case of goods or products, you will have the right to withdraw from the acquisition or purchase of the products purchased, without the need for justification for a period of 3 calendar days and in the event that the products require to be sent to the user, until such time have not been sent by the seller or the owner. In these cases, the user will have the right to be reimbursed for all payments made. The user may withdraw from the acquisition, purchase or contracting made through the following email: firstname.lastname@example.org.
In the same way, the user will have the right to return the products purchased, within a period of 10 calendar days, from the date on which he received the goods or products. In these cases, the user will only have the right to be reimbursed for the cost of the goods or products purchased, so they will not have the right to be reimbursed for the expenses that the seller or the owner has made to deliver said objects. . The user may inform the seller or the owner of his intention to return the goods or products, by the means indicated in the previous paragraph.
When the return involves sending the product to the seller or the owner, the user will bear the shipping costs. In addition, it will be responsible for the decrease in the value of the products purchased resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods or products purchased.
In personalized products, or in those that can deteriorate or expire quickly, as well as optical media that store unwrapped music or video, and products that for reasons of hygiene or health are received sealed and said seal has been removed after delivery, returns will not be accepted.
The user accepts that all returns must be made using the original packaging, include the instructions and documents that accompany the goods or products, and must include a copy of the invoice, receipt or proof of purchase.
In the case of services, the user may not desist from their acquisition or contracting, when these have been completed, in any case, they may claim only for a deficiency in their quality. When these are still being made, the user may withdraw from them by paying 30% of the total cost, plus the expenses that the seller or the owner have made to carry out the user's requirements.
In the case of services to which you have access through a license or subscription, the user will have the right to cancel them, covering only the total cost of the period in which the cancellation is made. It will be up to the user to continue receiving the services until the date on which they have been paid.
In any of the cases mentioned, the user must communicate their decision clearly and unequivocally.
On the other hand, in cases where the user considers at the time of delivery that the items received do not conform to the provisions of the purchase order, they must contact the seller or owner immediately, and let you know of the defect, or where appropriate, that you have received objects other than those requested, using the following email for this purpose: email@example.com.
When the user receives products other than those requested, they must return the products they have received and the seller or owner must send the products actually purchased by the user again. In these cases, all shipping or transportation costs will be borne by the seller or, where appropriate, by the owner.
When the user considers that they have received a defective product, the user will contact the seller or the owner through the indicated means of contact and will be informed of the way in which the products will be returned, and once Once a review of the same has been made, you will be informed within a reasonable period of time if the reimbursement is appropriate, or if applicable, the restitution of the same. This period may not exceed 10 calendar days.
The refund or return of the product will be made as soon as possible and, in any case, within 15 days following the date on which the origin of the refund or return of the item is confirmed. In the cases in which it is appropriate to make the reimbursement due to a product defect, the user will be reimbursed for all the expenses that he has made, including the delivery costs and the expenses that he has made to carry out the return.
The user will enjoy the guarantees that he can acquire or contract through the website itself, on the products purchased, in the legally established terms for each type of product, the seller or the owner being responsible for the defects that the products present in the term established in the guarantee that may be acquired.
In addition, the user may validate the guarantees that are included in the products manufactured by third parties other than the seller and the owner. In these cases, you can contact the brand or manufacturer of the product to exercise your rights during the time the warranty is in force.
The user will also be able to find out about the after-sales services that the seller or the owner makes available to the user on the website itself. The user can learn more about this point at: ________.
VII. EXCLUDING LIABILITY.
The user releases both the seller and the owner from any liability in the following cases:
When there is a failure to comply with the obligations of the seller or the owner and this is generated by causes beyond the control of the seller or the owner, either due to fortuitous event or force majeure, or due to the breach of a third party. on which the seller or the owner depends to be able to fulfill the obligations under his charge.
When the faults mentioned in the previous paragraph generate a loss of profit (in any modality including: loss of income or anticipated savings, additional expenses, or breach of the user's obligations with third parties) or any direct or indirect loss that has the user, provided that this was not reasonably foreseeable by the parties at the time in which the purchased products were acquired, purchased or contracted, neither the seller nor the owner will be responsible for said losses.
The same will apply when the aforementioned faults occur due to a breach by the company in charge of making the delivery, or when the same faults are derived from events such as those mentioned below: strike